Returns & Exchanges

At Fetch N Buy, we prioritize the safety and satisfaction of our customers by offering a 14-day return window for unopened and non-perishable food items. Due to health and safety regulations, we cannot accept returns on fresh or temperature-sensitive products once they have left our facility.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a brief explanation of the reason for the return.

2

Verification & Approval

Our team will review your request to ensure the items are eligible for return and provide you with a Return Merchandise Authorization (RMA) number.

3

Secure Packaging

Pack the unopened food items securely in their original packaging to prevent damage during transit and include your RMA slip inside the box.

4

Ship and Refund

Mail the package back to our warehouse; once received and inspected, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing